Support & Warranty provided directly by CFS Prodotti Medicali S.r.l.

The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that have a lack of conformity, provided that the product has been used correctly, in accordance with its intended use and as provided in the attached technical documentation. This warranty is reserved for the private Consumer (a natural person who purchases goods for purposes not related to their professional activity, or who makes the purchase without indicating a VAT number in the order form).

In the event of a purchase with a VAT number reference (purposes related to professional activities), the warranty is 12 months, and it applies to the product that shows a lack of conformity, provided that the product has been used correctly, in accordance with its intended use and as provided in the attached technical documentation.

In the event of a lack of conformity, CFS Prodotti Medicali S.r.l. shall restore the product's conformity through repair/replacement.

There is a lack of conformity when the purchased good, always within 24 months from the delivery date, is not or is no longer:

• Suitable for the use for which goods of the same type are habitually used
• Of equal quality to a similar sample or model
• Of equal quality to the habitual performance of a good of the same type, also taking into account the nature of the good and/or its advertising
• Suitable for the particular use intended by the Consumer and declared by the seller

The customer must send the good to the headquarters of CFS Prodotti Medicali S.r.l. at Via G.B. Guarini 58 - Livorno (LI). In the event that, for any reason, it is unable to return a product under warranty to its customer (restored or replaced), CFS Prodotti Medicali S.r.l. may proceed, at its own discretion, to refund the entire amount paid or to replace it with a product with equal or superior characteristics.

It is the Customer's responsibility to consult the support procedures in force at the time of requesting Warranty Support.

The warranty exclusively covers manufacturing defects and product non-conformity.
With the exception of the replacement of defective and non-conforming products, the supplier company assumes no responsibility for direct or indirect damages that may arise from the use, even improper, of the product by the recipient.
CFS Prodotti Medicali S.r.l. guarantees the integrity and validity of the products offered in the catalog based on quality controls performed.
The main rules regarding warranties are provided for by Articles 128 and 135 of the Consumer Code (Legislative Decree no. 206/2005).

CFS Prodotti Medicali S.r.l.
Via G.B. Guarini 58 - 57121 Livorno
Tel.: +39 0586/444369
Fax: +39 0586/443608

VAT ID: 01883060491 - CCIAA and REA: 205156

Office Hours: Monday-Friday 8:30-12:30 13:30-17:30

To activate the Warranty, you must request it in the appropriate section of your account.
In case of telephone contact, our technical support is available from Monday to Friday from 9:00 AM to 12:30 PM.
The product will be repaired or, if repair is not possible, replaced with an identical, equivalent, or superior one according to the judgment of CFS Prodotti Medicali S.r.l..
In case of difficulty in sourcing the product, CFS Prodotti Medicali S.r.l. has the right to fulfill the Warranty Conditions by issuing a Credit Note and refunding the purchaser the current market price of the product itself.

Attention! Shipping costs to and from CFS Prodotti Medicali S.r.l. are the responsibility of the Customer.

All product shipments will be rejected to the Sender, at their own expense, if they:

• Do not include original packaging, accessories, and manuals.
• Are received with unsuitable or inadequate external packaging and therefore damaged during transport.
• The Warranty does not cover damages due to not using the original packaging and adequate external protective safety packaging not authorized by the Support Center.

Attention! The product Warranty remains completely unchanged, starting from the date of purchase.

Repairs or replacements may also be carried out with refurbished parts or products which, while not necessarily identical to the defective products contained in the original supply, are in any case equivalent or slightly superior to new parts and products in terms of functionality, performance, and aesthetics.

If the product is tampered with or the labels identifying the Serial or Part Number are removed or tampered with, CFS Prodotti Medicali S.r.l. reserves the right to judge the validity of the Warranty.

Conventionally, any right of the Customer to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property.
In the event of changes to the Warranty Conditions, CFS Prodotti Medicali S.r.l. will apply the conditions present on the Warranty for products in force at the time of the Customer's purchase.
Jurisdiction: for any dispute, the competent court is the one designated by law.