Upon receipt of the material and before signing the document for the courier delivering the goods, carefully verify that the number of packages delivered matches those mentioned in our document, then physically check the condition of the packages with particular attention, ensuring they have not been tampered with.

ATTENTION! Before accepting the goods, the Customer must protect themselves against these 2 situations:

1) DAMAGED PACKAGE

verify the integrity of the packaging and the number of packages, signing upon delivery as “ACCEPTED SUBJECT TO INSPECTION” and specifying, for example: package damaged, open, wet, tampered with/re-taped by the courier, etc.

2) INTACT PACKAGE

if, however, the package is intact, to protect yourself against potential damage to the contents, sign as “ACCEPTED SUBJECT TO INSPECTION - PACKAGES INTACT”

Both actions can be signed by the Customer or you may ensure that the courier selects it on their provided handheld device.

If the courier refuses to perform these operations, please contact us promptly. Without these annotations, requests for replacement or reimbursement cannot be accepted.

Please note that if you sign without disputing any visible damage, you release the Courier from all liability for damages that occurred during transport.

Therefore, send us an email or fax indicating the document number, a description of the damage, and a copy of the document signed subject to inspection.

Within three days of receipt, verify the contents of all packages, and should any problems be found, send a registered letter with return receipt to the Courier and a copy to CFS Prodotti Medicali S.r.l., specifying the damage found as accurately as possible.

• It is good practice to keep all packaging, shipping labels, and anything else that might be useful for facilitating a quick resolution of the problem.
• Delivery to the floor is not provided and cannot be requested during the order process.
• To receive a phone call from the courier or to schedule delivery dates and times, it is essential to select the paid option “Appointment delivery service €10.00”, which can be selected during Checkout in the Order Summary under “Additional Costs”. Without choosing this service, it will not be possible to arrange for a phone call from the courier.
• In order to protect the Customer, no instructions will be included for delivery of goods to unattended locations (e.g., common entrance, garden, in front of the door, etc.)

Pursuant to Art. 1510 of the Italian Civil Code, the selling company is released from the obligation of delivery upon handing the goods over to the carrier.

The optional Appointment Delivery service identifies the day of delivery and, if possible, a morning or afternoon time slot; the indicated time is a preference that the driver will try to accommodate in accordance with the daily delivery route.